Returns & Refunds
Last updated July 16, 2018
If you are not completely satisfied with your purchase or any reason. You may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items much be in new and unused condition, with all original tags and labels attached.
To return an item, you can simply take it back to the store with its receipt. Otherwise, please place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
749 Mountain Highway
Bayswater, Victoria 3053
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) to process.
The following items cannot be returned or exchanged:
Any pet products
For defective or damaged products, please contact us on 0404 225 241 to arrange a refund or exchange.
If you have any questions concerning our return policy, please email us at: